- @AmazonHelp I did but was told I had to wait 48 hours, despite same-day delivery showing as 'delivered'. Second time in a row! #CX #FAIL 2 days ago
- Dear @AmazonHelp, if you can't deliver a package on the same day, don't make the promise. Disgraceful follow-up service, too! #AmazonFAIL 3 days ago
- Anyone want to share the names of their favourite #British #disruptors with me? Looking for fresh case studies. #disruption #tech #digital 2 weeks ago
- @dustshoveller Congratulations, Caroline! Once I'm done with my dissertation, I'll be diving right into this! 👏🏼 2 weeks ago
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Tag Archives: Jon Latham
A few years back I had a humiliating encounter with a blood donation centre nurse that was less Carry On and more stop right there. I didn’t faint at the sight of a needle, the usual source of embarrassment one … Continue reading