Tag Archives: customer service

The immobile world of mobile network providers

We all look to the nine circles of hell when drawing comparisons with experiences we take a disliking to and, I have to say, I considered that very association after my recent foray into the deeply dark world of mobile … Continue reading

Posted in Mobile, Social Media, Technology, Uncategorized | Tagged , , , , , , , | 1 Comment

Social media let down by poor customer service at Fulham’s Sands End pub

Daily, I read various case studies where the powers of social media and customer service combined fall far short of the superhero status they have the potential to achieve. As general customer service skills have been around for a good … Continue reading

Posted in Communication, Social Media | Tagged , , , , , , , , , | 6 Comments