Category Archives: Social Media

The immobile world of mobile network providers

We all look to the nine circles of hell when drawing comparisons with experiences we take a disliking to and, I have to say, I considered that very association after my recent foray into the deeply dark world of mobile … Continue reading

Posted in Mobile, Social Media, Technology, Uncategorized | Tagged , , , , , , , | 1 Comment

Social media let down by poor customer service at Fulham’s Sands End pub

Daily, I read various case studies where the powers of social media and customer service combined fall far short of the superhero status they have the potential to achieve. As general customer service skills have been around for a good … Continue reading

Posted in Communication, Social Media | Tagged , , , , , , , , , | 6 Comments

‘Targeting’ journalists on LinkedIn as a comms professional

On Wednesday I spoke at the Social Media Academy #LinkedInConf on the subject of ‘Targeting Journalists on LinkedIn’, so I thought I would share some of my thoughts, and some additional points that came out of the discussion, here. Firstly, … Continue reading

Posted in Digital, PR, Social Media | Tagged , , , , , | 1 Comment

Twitter celebrates ‘top tweeters’ at #TwitterDinner, but what places a tweeter on top?

Last night, as I skimmed through my feed, a nightly ritual before drifting off to Bedfordshire, I noticed a handful of celebrities were waxing lyrical about the ‘top tweeters’ #TwitterDinner they had just attended, hosted by Twitter CEO, Dick Costolo, … Continue reading

Posted in Celebrity, Digital, Social Media, social networking, Uncategorized | Tagged , , , , , , , , , , , | 4 Comments

Q&A: Caroline Shenton, Chief Archivist, UK Parliamentary Archives

Archives aren’t usually places associated with digital technology but UK Parliamentary Archives Chief Archivist, Caroline Shenton, blows the dust off the myths and tells me a very different tale. What would a typical day (if such a thing exists!) be … Continue reading

Posted in Communication, Digital, Social Media, Uncategorized | Tagged , , , , , , , , | 1 Comment

BREAKING NEWS: made you look!

I think it’s safe to say, following the recent riots in the UK, that many of us were glued to our screens as we watched the 24- hour news channels play a small selection of amateur videos, on repeat, of … Continue reading

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The case of the NLA versus Meltwater and the PRCA… and Mark Twain?

So, the much anticipated appeal case of the Meltwater Group and PRCA versus the NLA has come to a crashing pause. I say ‘pause’ as this issue is far from being put to rest with a Supreme Court referral already … Continue reading

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Google + and the homogeny of social networking

As Google+ rocks up as the new cool kid at the social media party, stealing the glitter-ball-dazzle from Facebook, Twitter et al, it seems a good time to step back from those bright and colourful digital lights to consider its … Continue reading

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The future: social TV commentary?

While I sit and watch, what has so far been, a really very exciting Wimbledon men’s final, my enjoyment has been somehow tarnished by the appalling quality of the commentary from the BBC – especially the inane comments coming from … Continue reading

Posted in Social Media, Sport, Uncategorized | Tagged , , , , , , , , , , , , , , , , , , | 3 Comments

Content and communications: stop talking and just do it!

I’ve just read a great blog post by Steve Farnsworth, explaining the importance for communications professionals to get on board with what he calls, ‘content marketing’. This is something of great interest to me as I have spent the past … Continue reading

Posted in PR, Social Media | Tagged , , , , , , , , , , , , , , , , , | 1 Comment