Monthly Archives: January 2012

Social media let down by poor customer service at Fulham’s Sands End pub

Daily, I read various case studies where the powers of social media and customer service combined fall far short of the superhero status they have the potential to achieve. As general customer service skills have been around for a good … Continue reading

Posted in Communication, Social Media | Tagged , , , , , , , , , | 6 Comments

Ego and the idiot: the modern opinion piece.

When I read the over-saturation of opinion pieces littering the pages of the media, written by a superiority of didacts who have such high opinions of themselves that they regularly plaster 1,000 words of condescending, cynical and, quite frankly, joyless, … Continue reading

Posted in Media | Tagged , , , , , , , | 6 Comments